The Royal Bank of Scotland is closing 158 branches in the UK in an effort to reduce costs; it has continued to struggle since the financial crisis reporting nine consecutive years of losses; the firm has been increasingly integrating automation to cut costs and says it will make a decision on its robo advisory service for mortgage lending by the third quarter; the robo advisory service offers customers advice and insight that helps them decide on a mortgage loan product, also giving them an option to connect with a human advisor at any time during the process. Source
Editor’s note: This is a guest post from the CEO of LendingRobot, Emmanuel Marot. The views expressed in this post...
Source reports on robo advice services at Vanguard; the firm's Personal Advice Services is a hybrid robo advice offering with $83 billion in assets under management; it is anticipated that it will be the first digital platform to cross $100 billion; firm is adding certified financial planners to its call centers for clients in Scottsdale, Arizona and Charlotte, North Carolina as an enhanced hybrid offering. Source
Robo advice platforms have commoditized personal investing providing greater automation at lower price points; however AltFi reports that despite increasing innovation in the market, investors are still demanding a human element; specifically, investors are favoring hybrid advice with a survey from Accenture showing two-thirds of high income investors wanting the combined services of robots and humans; mid-scale wealth managers are well positioned to meet this demand and firms such as Charles Schwab and Betterment have already incorporated hybrid services to support customers. Source
A new report from Numis entitled The State of AI in 2017 explains the potential AI and machine learning for wealth managers; as AltFi reports, “AI enables asset managers to deliver to the mass affluent a degree of personalisation and service quality previously reserved for high net worth clients.”; the technology can also help to improve quality, decrease cost and help to make most of the asset management industry into robo advisors. Source.
UK robo advisor Scalable has doubled its assets under management in the last three months to EUR 200 million ($213 million); this includes approximately 5,000 client portfolios with an average value of EUR 40,000 ($42,659); the firm says it continues to grow steadily adding EUR 1 million ($1.07 million) in assets under management per day; Scalable launched in the UK in the summer of 2016; it has since expanded to Germany and Austria and has reported significant growth from a partnership with Siemens Private Finance for employee investment plans. Source
Marvelstone Capital is working with fintech startup Smartfolio to develop a robo advisor solution for family offices; it will target family offices based in Singapore, Malaysia, Indonesia, Myanmar and India; the robo advisor solution is being designed as a hybrid service for family offices with less than US$1 billion in AUM however Marvelstone will also market to family offices with AUM of US$1 billion to US$10 billion; it plans to launch the new solution in the third quarter of 2017. Source
Financial Planning explores the possibility of an IPO from the leaders in the robo-advice market including Betterment, Wealthfront and Personal Capital; the companies continue to raise money but some question the viability of the market; Betterment has over $10 billion in assets under management, Wealthfront has $7.4 billion and Personal Capital has $4.9 billion; the companies have a combined 420,000 clients and 548,000 accounts; article shares statements by each company regarding IPOs and the differences between the platforms. Source
Robo advisors are meant to be simple and automated to keep costs low and allow your wealth to accumulate; in looking at the top four firms in the market the Wall Street Journal found that humans choose what goes into the portfolios; this begs the question whether investors are aware of this human intervention; the WSJ takes a closer look at how Vanguard Group's Vanguard Personal Advisor Services (PAS), Betterment, Wealthfront and Schwab Intelligent Portfolios allocate their clients money; while robo advisors are deemed a simple solution they might not be and investors should understand how their money is allocated. Source
Two years ago John Hancock acquired AI startup Guide Financial that helped to set the stage for their newly released robo-advisor Twine; “We weren’t going to be a Vanguard, and on the other hand, there are actors like Robinhood — we landed somewhere in the middle,” said Barbara Goose, John Hancock’s chief marketing officer as reported by Tearsheet; the company is completely separate from John Hancock, in technology stack and management, though they do coordinate with the firm through their innovation officer; allowing Twine to be separate but still connected to the main firm gives them flexibility and allow them to target their millennial customer. Source.