Most often financial institutions view leveraging an AI chatbot as a bonus to improve customer service; the CEO of TymeBank,...
Mercantile Bank of Michigan has struck a partnership with Abe AI to build a chatbot; MercMoney is an AI based...
Artificial intelligence usage continues to increase inside the banking world and banks are trying to figure out where to best...
A poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.
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With AI and machine learning technology becoming better banks of all sizes have started to employ chatbots with more regularity; Crowdfund Insider takes a look at 5 banks employing the technology; banks include Bank of America’s Erica, Swedbank’s Nina, Capital One’s Eno, SEB’s Aida and Wells Fargo; in most cases the chatbots help with simple tasks like checking balances, paying bills and finding the closest ATM. Source.
Chatbot providers Kasisto, Clinc and Finn AI have started to add coronavirus to their set of skills for banks to...
Credit Karma is positioning itself to be more than just a place to check your credit score; the company currently has 80 million customers and currently has advantages in significant scale and the data it houses; they are now looking at using chatbots with their acquisition of “Penny” to further their relationships with their customers. Source
With the onset of Covid, banks and fintech companies have seen their call volumes go from thousands a day to...
BB&T announced last week that they were committing $50mn to fintech; the company plans implement what they are calling intelligent automation; plans include AI & machine learning, robotics processing automation, chatbots and virtual assistance & conversational commerce according to TearSheet; the company also announced they are looking at transforming branches and looking to move as much of their business to the cloud. Source.