With the onset of Covid, banks and fintech companies have seen their call volumes go from thousands a day to...
Chatbot providers Kasisto, Clinc and Finn AI have started to add coronavirus to their set of skills for banks to...
Canadian based insurance company Manulife launched a digital bank earlier this month and at the heart of that offering is...
BB&T announced last week that they were committing $50mn to fintech; the company plans implement what they are calling intelligent automation; plans include AI & machine learning, robotics processing automation, chatbots and virtual assistance & conversational commerce according to TearSheet; the company also announced they are looking at transforming branches and looking to move as much of their business to the cloud. Source.
There are more than 5,000 credit unions in the United States according to the NCUA. Most of them are small...
Artificial intelligence usage continues to increase inside the banking world and banks are trying to figure out where to best...
A poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.
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