Synapse Sees Significant Growing Pains

Digital banking fintech Synapse burst onto the scene in the last few years and is reportedly suffering from some serious growing pains; according to Forbes the company has seen employee and customer turnover with CEO Sankaet Pathak at the center of the controversy; Forbes talked to 13 former and current employees and 6 customers for their article; they report Pathak’s temper is a big problem, two incidents in particular came to light when he fired employees on the spot and then tried to rehire them minutes later; too much of the decisions run through Pathak and the hiring of cheap closing talent has caused a number of issues for clients; the company is still seeing success with products, though the number of new clients is reportedly slowing down; “Our products are live, and working,” Pathak told Forbes in an email when responding to some of the criticism. “If they weren’t, we wouldn’t have any customers … There are a lot of moving parts and we are stitching it all together.”; the coronavirus presents a new problem but Synapse still has one fastest ways to launch more than 8 banking products and backing by big name investors that keep the company pushing forward. Forbes

  • Emily Donato

    With efforts in many different areas of the team, she helps manage, organize and execute digital and event content. She works with webinars, podcasts, social media along with managing the hundreds of speakers that attend our conferences. Emily was a part of the Zimmerman Advertising Program at the University of South Florida. She graduated in 2019 receiving a Bachelor of Science in Business Advertising.