Monzo and Starling Bank Hold Up Well with Complaints

The Financial Conduct Authority released firm-specific complaint data for the second half of 2019 which showed that challenger banks hold up quite well versus incumbents; the only two challengers in the report were Monzo with 11,451 complaints and Starling Bank with 2,119 complaints; the numbers were dramatically lower than incumbent banks Barclays who had 215,000 complaints and HSBC who had 206,000 complaints; Monzo came in at a rate five times higher than Starling Bank despite having three times the number of customers. Altfi

  • Emily Donato

    With efforts in many different areas of the team, she helps manage, organize and execute digital and event content. She works with webinars, podcasts, social media along with managing the hundreds of speakers that attend our conferences. Emily was a part of the Zimmerman Advertising Program at the University of South Florida. She graduated in 2019 receiving a Bachelor of Science in Business Advertising.