How Lloyd’s Banking Group Used KPIs to Turn the Corner

António Horta Osório took over as the head of Lloyd’s Banking Group 8 years a Gao and has since been driving the strategy that has helped turn the bank around; he told the team they would focus on 13 key performance indicators or KPIs; unless you could point to one of the KPIs being improved you would not get approved for investment in your idea; getting the KPIs right in the first place helped set the bank up for success; the right capability, technology and processes help set up a ripple effect across the different departments in the bank. Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.