Banks Still Struggling in Small Business Lending

J.D. Power is out with their most recent Small Business Banking Satisfaction Study and small businesses are still dissatisfied with banks; the biggest issue that could increase positive interaction with small businesses and banks is more account representatives; having someone available to speak to SMBs and help them is something that is sorely lacking; banks have seen market share go to fintechs and digital banks in recent years so better serving this key customer group is something the banks need to recognize. Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.