Bank of America, JPMorgan Chase and Wells Fargo have agreed to waive ATM fees for Californians who receive public benefits;...
JPMorgan Chase and the Center for Financial Services Innovation (CFSI) announced their 4th annual Financial Solutions Challenge to help improve the financial health of underserved communities; for the first time the competition will focus on entrepreneurs of color, women and individuals with disabilities; "The FinLab believes that diversity among leaders and teams also leads to more inclusive products and services with the potential to scale to millions of customers,” explained the press release that accompanied the announcement. Source.
The new express branches are meant to help customers with routine transactions like withdrawals and deposits; customers looking for further advice or a loan would be able to connect via videoconference or go to a typical branch; they are looking to serve millennials in a more efficient way and allow them to access bankers and wealth managers through a digital experience using iPads; removing some of the human intensive areas of the bank and making it more self serve will cut down on costs and help to serve the younger, digital customers. Source.
JPMorgan Chase co-COO Gordon Smith spoke at a conference hosted by Bernstein Strategic Decisions Conference where he discussed the bank’s...
There is significant pain points for commercial clients of banks as they typically need to resend documents many times; as banks become more tech driven they have begun to solve these issues and clients are seeing the benefits; JP Morgan Chase has created Data Once and even smaller banks like Peapack-Gladstone Bank in NJ have new features for their clients; banks of all sizes see how the changes can impact client relations. Source.
Wells Fargo, Morgan Stanley, JPMorgan Chase and others have launched or will launch their own robo products to compete with slicker startups; after seeing the success of startups in the space the banks realized they needed to improve their offerings to keep customers and attract newer, younger ones; the trend to move away from white labeling technology to building their own is a recent one as some traditional players like UBS, State Street and John Hancock are still using services from SigFig, Motif or NextCapital. Source.
Chase is starting a new marketing campaign by using GIFs across social media channels in an effort to get millennials to use their QuickPay product by Zelle; the campaign shows a shift by the bank to make campaigns more personalized and geared at a younger target market; Donna Vieira, chief marketing officer for Chase’s consumer bank tells TearSheet, “The channels, mediums and media you use; the copy and creative form like memes and GIFs. Clearly 15 years ago this would be nonexistent, but it’s how this audience communicates with each other, tells their stories and what they find engaging.”; Chase saw a 50 percent increase in p2p transactions in 2017 and a 15 percent increase in new enrollments for their app. Source.
According to the 2020 Mobile Deposit Benchmark Report by Cornerstone Advisors JPMorgan Chase ranked as the best experience; 54 percent...
Customers of Citizens Financial Group were not able to access only or mobile banking in what the bank said was...
Last year will be known for a myriad of events. While the institutionalization of crypto might not make it to...