6 Million Customers Now Use Bank of America’s Erica Assistant

More than 6 million Bank of America customers are now using the Erica virtual assistant and it has processed more than 35 million client requests; the most popular feature is transaction search which is no surprise to the bank since it was the main ask by their customers during the research phase; the second most popular is Spendpath which provides proactive insights like providing a snapshot of a customer’s spending; other popular features requested by users are account and routing numbers, FICO scores and money transfers. Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.