Robots and Smart Watches: How HSBC is Innovating

Jermey Balkin is the head of innovation at HSBC USA and a finalist for American Banker’s Digital Banker of the Year; he discusses “Pepper” the robot that has been installed at three of HSBC’s branches, in New York, Seattle and Beverly Hills; the most common inquiry to Pepper is about credit cards; HSBC is also rolling out wearable technology in the form of smartwatches to help front-line staff communicate; initially this is being trialed at the bank’s three-floor Manhattan branch. Source.

  • Peter Renton

    Peter Renton is the chairman and co-founder of Fintech Nexus, the world’s largest digital media company focused on fintech. Peter has been writing about fintech since 2010 and he is the author and creator of the Fintech One-on-One Podcast, the first and longest-running fintech interview series.