Mobile Banking Trends Likely to Continue After Crisis Ends

According to Fidelity National Information Services (FIS) there was a 200 percent jump in new mobile banking registrations in early April and mobile banking traffic rose by 85 percent; the increased volume has put some stress on banks systems, “What we are seeing are some hiccups related to an increase in demand from Covid-19 across a lot of the industry,” said Brandon Larson, Managing Director at Novantas, to CNBC; the stimulus checks was one of the biggest drivers of the surge as customers who usually check their accounts a few times a week were now checking a few times a day; a recent survey by Novantas says that only 40 percent of people will return to branches after restrictions are lifted; the shift has forced banks to think quickly and create new products to better serve customers who now need all functions on their mobile device or computer; banks and fintechs have also started hiring aggressively to keep up with demand and to help build new products. CNBC

  • Emily Donato

    With efforts in many different areas of the team, she helps manage, organize and execute digital and event content. She works with webinars, podcasts, social media along with managing the hundreds of speakers that attend our conferences. Emily was a part of the Zimmerman Advertising Program at the University of South Florida. She graduated in 2019 receiving a Bachelor of Science in Business Advertising.