Follow Up Friday: Fukoku Mutual Life Insurance Company Integrates Artificial Intelligence System

Artificial intelligence innovation is an important focus for many companies in 2017. Fukoku Mutual Life Insurance Company has taken a lead in the insurance market with its announcement to replace 34 workers in its payment assessment department with an IBM Watson artificial intelligence solution. The firm says the Watson system will improve productivity and save approximately 140 million yen ($1.21 million) per year. This is one of the first times we’ve seen a public announcement of how employees have been replaced as a direct result of artificial intelligence.  Source