Citigroup CEO Discusses Future of Banking

Michael Corbat, CEO of Citigroup was interviewed by Bloomberg at the World Economic Forum; the bank currently spends $8.5 billion per year on technology but doesn’t necessarily see employees being replaced by machines; instead, they are being smarter about how their employees are used; Corbat also noted that the pace of change is actually slower than most people think; last year we saw US Bancorp cut 2% of their workforce as they reduced jobs in branches; Citigroup has had a smaller branch network compared to some of their larger rivals; one of Citigroup’s goals is to make their mobile app look and feel more like ride-sharing and retail apps which compliment the branch experience and allow customers more choice in how they interact with the bank. American Banker

  • Emily Donato

    With efforts in many different areas of the team, she helps manage, organize and execute digital and event content. She works with webinars, podcasts, social media along with managing the hundreds of speakers that attend our conferences. Emily was a part of the Zimmerman Advertising Program at the University of South Florida. She graduated in 2019 receiving a Bachelor of Science in Business Advertising.