Webinars

On-Demand | How to Reduce Transaction Fraud while Increasing Approval Rates with AI and Machine Learning

April 27th 2023, 6:00 pm

With advanced applications of AI and ML Acquirers, PSPs and PayFacs now have the tools needed to reduce the threat of increasingly sophisticated and evolving fraud schemes. More than ever, consumers expect every transaction to be frictionless, instant and safe. The payments industry is increasingly faced with the task of detecting and preventing fraud that changes at a moment’s notice while still providing high-quality payments services.

On-Demand | How to Future-Proof your Fraud Detection

April 13th 2023, 4:00 pm

In times of economic uncertainty, risk and operations teams must use aggressive fraud prevention measures to protect their organizations. The techniques used by fraudsters are always evolving — but so are the strategies and solutions used to thwart them. This session will cover why fraud prevention measures matter more than ever, examine real-world stories of teams who are successfully defending their organizations from preventable fraud and credit losses, and demonstrate how artificial intelligence can help you future-proof your fraud detection.

On-Demand | How to Build Winning Strategies with Fintech Consumer Insights

March 29th 2023, 5:00 pm

In today’s ever-evolving climate, keeping a close pulse on consumer behavior and fintech industry trends is more important than ever. Momentive (maker of SurveyMonkey) helps financial institutions get on-demand market and customer feedback at scale with an integrated global panel of 175M respondents.

On-Demand | Flipping the Script: How Stopping SMS Fraud Maximizes Your Own ROI

March 23rd 2023, 5:00 pm

SMS fraud is often difficult to detect, and when done at scale, can cost enterprises millions of dollars. Understanding how these attacks are carried out, including the economic drivers behind SMS fraud and attack scripts, is imperative for enterprises to combat them.

On-Demand | Accelerate Customer Value Through Fintech Enablement

March 21st 2023, 6:00 pm

During this webinar, a panel of banking and fintech experts will discuss the barriers to innovation and how emerging technology can help fast-track value creation across all lines of business.

On-Demand | The Fallout from SVB and Signature: What Comes Next?

March 15th 2023, 6:00 pm

Last week brought the troubling news of the fall of Silicon Valley Bank and Signature Bank. These have been two banking stalwarts of the fintech space for many years. Have the moves by regulators stemmed a regional banking crisis? How can fintechs and VCs prepare for a new banking world?This panel of experts will examine where we are headed and how a similar event can be avoided in the future.

On-Demand | The Next Evolution of Consumer Lending

March 14th 2023, 2:00 pm

Consumer lending continues to move forward with innovation in all areas. While BNPL grabs a lot of the headlines the personal loan is more popular than ever with AI-based automated underwriting becoming the norm. And credit cards have seen more innovation in the last two years than in the previous twenty as it becomes easier to embed cards into the lending stack.

On-Demand | Modern Data Challenges: 4 Key Considerations in Financial Services

February 28th 2023, 6:30 pm

Modernization projects in the financial space are increasing the demand for data management solutions that improve collaboration and understanding between data consumers, data producers, and data managers. As financial service organizations implement game-changing technologies, challenges in data integrity are magnified with new data sources, ever-expanding volumes – and increased focus on immediate value.

On-Demand | How Alternative Data is Transforming Small Business Financing

February 22nd 2023, 7:00 pm

We’re at the dawn of the small business era, and access to capital is still limping to catch up. Innovative companies are using alternative data to change that narrative, widening the capital gates and offering emerging brands the funding they need to grow and thrive.

On-Demand | Alternative Data: The Catalyst for Financial Inclusion

February 2nd 2023, 7:00 pm

Addressing financial inclusion is a priority for many fintechs and financial services providers: there are almost 6 million unbanked households in the US alone. This large population of unbanked individuals represents significant growth for innovative organizations, but the reliance on traditional financial data makes it difficult to evaluate creditworthiness for those with thin or nonexistent files. To make financial services available to the unbanked and underbanked populations, alternative data provides new insights to support credit decisions while also detecting fraud. Join this panel of experts for a discussion on how to harness the power of alternative data to catalyze financial inclusion and expand your customer base, without increasing risk.

On-Demand | How to Onboard 90% of Customers Quickly & Securely

January 26th 2023, 7:00 pm

Identity verification has often been seen as an enemy of new customer acquisition, slowing down the onboarding process and disrupting the consumer experience. Today, many modern companies are challenging this perception by using advanced identity verification technology to not only mitigate account opening fraud but also drive more revenue. In this session, Brandt Smallwood, Head of Card at BILT Mastercard, joins Nicole Jass, Chief Product Officer at Prove and Todd Anderson, Chief Content Officer at Fintech Nexus to share his learnings about how BILT used innovative identity verification and identity pre-fill technology to increase their onboarding pass rate to 90+%, enabling more new customers to sign up more quickly and securely.

On-Demand | Fintech Innovations Press Credit Reporting Evolution

December 8th 2022, 7:00 pm

Consumer credit is an important element of a healthy economy, allowing borrowers to finance the purchase of homes, cars, and many other goods and services. While mortgage debt remains the largest source of U.S. consumer debt, non-mortgage debt balances also continue steady growth, pausing only slightly during the pandemic before regaining momentum. Over the last decade, the makeup of non-mortgage debt has changed with the acceleration of student lending and the development of new forms of personal lending. Throughout the changes, credit scores derived from consumer credit files have remained an effective tool for managing repayment risk. Lenders rely on the predictive value of scores to extend credit in responsible ways, allowing borrowers to reach their goals while building a solid credit profile. The credit bureaus provide an important service by collecting and maintaining information on credit transactions to support the transparency that lenders and borrowers need.

On-Demand | How to future proof Fintech through Innovation as a Service

December 7th 2022, 7:00 pm

Fintechs can take any number of paths to growth and reach scale. Time is always a key factor as fintechs need to constantly knock on doors, jump regulatory hurdles, run proof of concepts, vet potential partners and make strategic decisions. When the global economic landscape is more challenging such as what we are seeing today, time to revenue matters even the more.

On-Demand | Why Banks are Buying Into BNPL and What They’re Doing Differently

November 15th 2022, 3:00 pm

A year ago the finance world was an entirely different planet than it is today. BNPL companies were at their peak with sky-high valuations and there was easy access to cheap capital. So why are more and more banks choosing to jump on the BNPL bandwagon or expand existing offerings now, when the market has hit such tectonic shifts and fintech valuations are down by as much as 85%?

On-Demand | Fintech Trend: Leveraging Alternative Data for Socially Responsible Lending

November 2nd 2022, 6:00 pm

Advances in credit technology has enabled lenders to move beyond using only traditional data sources when evaluating corrowers. Alternative data has helped lenders get a more accurate picture of a borrower's financial profile. It has also allowed lenders to look beyond prime and super prime borrowers, lenders can now serve borrowers who might otherwise have been overlooked.

On-Demand | New Account Fraud - Telling the Good from the Bad and Avoiding the Ugly

November 1st 2022, 6:00 pm

New Account Fraud (NAF) continues to be a highly lucrative business. Among other fraud MOs, fraudsters are creating mule accounts for money laundering purposes and creating BNPL accounts to buy now and NOT pay later. Join our upcoming panel discussion webinar to understand some of the reasons behind why it’s a lucrative business, and how behavioral biometrics can help combat new account fraud while supporting your account acquisition goals.

On-Demand | Live Podcast: Rethink Customer Experiences During a Downturn

November 1st 2022, 4:00 pm

New Account Fraud (NAF) continues to be a highly lucrative business. Among other fraud MOs, fraudsters are creating mule accounts for money laundering purposes and creating BNPL accounts to buy now and NOT pay later. Join our upcoming panel discussion webinar to understand some of the reasons behind why it’s a lucrative business, and how behavioral biometrics can help combat new account fraud while supporting your account acquisition goals.

On-Demand | Income Verification and the Future of Lending

October 12th 2022, 6:00 pm

Data shows that 41% of loan applicants under-state their income while 38% over-state their income. In a tightening economy this becomes more important to consumers and lenders as it impacts access to credit and financing. Better understanding these income discrepancies early in the application process will result in an increase in loan conversions. The earlier a lender has an accurate picture of an applicant's credit worthiness, the more the bank wins.

On-Demand | How to Verify Consumer Identities and Predict Their Financial Capacity

October 4th 2022, 6:00 pm

Discover how to leverage first-party identity data and multi-factor authentication to accurately verify a customer’s digital identity. Plus, we’ll show you how to protect your digital properties and brand reputation by ensuring good customer experiences that also secure a user’s personal information. Finally, we’ll let you in on how to use identity attributes and cohort analysis to weigh default risks and design offers that expand revenue opportunities.

On-demand | Asset-Based Financing vs. Venture Debt for Fintech Lenders — What To Use in Today’s Financing Environment

September 27th 2022, 4:00 pm

With uncertainty about public markets, venture capital deployment, and looming recessionary fears, fintech lenders are increasingly turning to the worlds of asset-based and debt financing. This growing approach comes with many attractive features — especially at a time when financial markets are rife with uncertainty.

On-demand | Small Business Lending in a Down Market

September 22nd 2022, 6:00 pm

Leaders across the financial services ecosystem discuss how they’re thinking about a possible coming recession and what it could mean for SMB lending. How are they seeing conditions from their vantage point? What have we learned from prior recessions we can apply and what’s different about this one? In volatile times, grounding decisions in data is even more important — what kinds of intelligence will be critical for teams’ strategic decision-making when it comes to SMB lending and customer acquisition?

On-Demand | Security and Growth: Ways Security Leaders Can Better Balance Both Objectives

September 21st 2022, 6:00 pm

Fintech security and identity teams know what it’s like to juggle opposing goals. The business dictates security that supports user and revenue growth, while also keeping bad actors from accessing accounts, assets, and the platform as a whole. Meanwhile, cybercriminals rely on frictionless registration and login experiences, so lowering friction at these critical touch points gives “bad users” a better experience as well.

On-Demand | Evolving Data Quality and Data Governance in Financial Services

September 20th 2022, 6:00 pm

Data quality used to be a one-dimensional term: Is your data right? As the data landscape has become more complex and sophisticated, data quality has evolved to require a more holistic approach to encompass much more to ensure trust in data. Integrated data quality, governance, and multi-domain data management provides a more robust single view that data-driven companies require to have more complete confidence in critical business decisions.

On-Demand | Unlocking the Next-Level of Fast Disbursements

August 31st 2022, 6:00 pm

We live in a world where time and speed are of the essence. Fast payments have become ubiquitous across several industries. Whether it’s workers who demand fast payouts or consumers who want quick refunds, moving money quickly and safely can give your business a competitive edge. You can help empower workers and customers by giving them a way to access their funds quickly. Hear from our panel of industry experts to learn what is most important to consumers and workers and how you can create a solution that can help meet those needs. Unlock the next level of fast disbursements!

On-Demand | Building Better Consumer Insights Through Cash Flow Data

August 23rd 2022, 6:00 pm

Learn how Acre Homes built a modern home ownership experience with Plaid. Plaid’s suite of credit products enabled Acre Homes to build a seamless application experience, leveraging Plaid’s best in-class conversion practices. With the direct from source bank account and income data, Acre is able to glean deeper insights into their potential home buyers to make the most informed decisions.

On-Demand | Manual Reviews are Killing Your Competitive Edge

August 18th 2022, 6:00 pm

Consumers now expect fast approvals and frictionless experiences — meaning teams that still rely heavily on manual reviews for onboarding and underwriting are falling short. While their queues are overflowing with applications, frustrated customers leave for a competitor while fraudsters fly under the radar. But there is a better way. In an increasingly digital, geographically diverse, and faster world, companies need to optimize their risk operations to stay competitive, provide a great customer experience, and prevent fraud losses. This panel of experts will share how fast-growing fintechs and leading financial institutions are addressing this changing environment to stay ahead of fraudsters and their competition.

On-Demand | Digital Banking: How FIS is Using a No-Code Platform to Stay Ahead of the Curve

August 4th 2022, 6:00 pm

The need for institutions to respond quickly – even instantly – to change has never been greater. The pandemic, global conflict, supply chain disruptions, changing regulations, compliance concerns, and the talent crunch are just a few of the many factors financial institutions are facing to meet customer and shareholder expectations. Learn how FIS is using No-Code technology to tackle these challenges in Financial Services. Join us for this panel discussion of all things No-Code including integration, onboarding, customer experience and more. Most importantly, arm yourself to be prepared to respond to the next wave of change.

On-Demand | Navigating Your Fraud & Compliance Journey

July 28th 2022, 5:00 pm

From account onboarding fraudulent activity to real-time payment fraud, to synthetic identity creation and identity theft, taking the right steps to stay ahead of the fraudsters, in the right order, is key to preventing financial crime and protecting you and your account holders. Learn how to increase productivity, reduce operational costs, and strengthen your fraud and compliance programs in this informative podcast.

On-Demand | How BaaS is Powering Embedded Lending

July 28th 2022, 1:00 pm

Embedded lending is booming. Over the past year, huge numbers of retailers now offer lending services to consumers with new buy now, pay later (BNPL) that is increasing conversion by an estimated 20-30%. Alongside this, payment service providers (PSPs) and e-commerce platforms outside of the traditional finance environment are also starting to lend to their business customers directly.

On-Demand | Checklist: Identity Fraud Prevention Strategies for a Recession

July 27th 2022, 5:00 pm

Identity fraud skyrockets when the economy tanks. As inflation and layoff rates mount, fintechs should prepare for escalating identity fraud. Implementing the right tools and tactics gives you an edge in elevating the effectiveness of your identity fraud detection strategies to sustain customer growth in a declining economic climate.

On-Demand | How E-Trade from Morgan Stanley Leverages Diverse Signals to Drive Safer, Faster Customer Experiences

July 26th 2022, 5:00 pm

Leading companies are discovering that they can offer faster, easier, and more secure customer experiences leveraging something customers already have in their hands - their mobile phones. Join Brent McNally, Vice President, Customer Identity at E-Trade from Morgan Stanley and Rodger Desai, CEO of Prove to learn how E-Trade from Morgan Stanley is using mobile identity technology to mitigate fraud while also enhancing their customers’ experience to accelerate onboarding and increase customer satisfaction and loyalty.

On-Demand | What’s Next for BNPL in North America and how to Prepare For the Evolution

July 13th 2022, 6:00 pm

An e-commerce staple in certain regions, the Buy Now Pay Later wave is now having its moment in North America, with experts projecting the industry growing 10-15 times its current volume by 2025. As with most things in fintech, the landscape of BNPL – including regulations, providers, products and platforms – is changing, rapidly. Consumer expectations continue to grow, with 80% of consumers ranking speed as a key buying factor. Join us for this panel discussion where we will discuss all things BNPL, including onboarding, the customer journey, how the North American landscape and associated regulations are changing – and how to ensure you are prepared for the evolution.

On-Demand | The Long-Term Benefits of the Crypto Winter

July 7th 2022, 1:00 pm

Market turmoil, continued uncertainty, and shaky investor confidence have all hit the crypto markets in recent weeks. Critics are billing this as another crypto winter, with that comes opportunity. Tune in to hear what Web3 mavens are saying about the "build season" of the crypto winter.

On-Demand | The Rapidly Evolving BNPL Landscape and How to Prepare For It

July 5th 2022, 1:00 pm

Buy Now Pay Later has moved beyond a fad into an e-commerce staple, with a 200% increase in the use of BNPL services since the Covid-19 pandemic began. But as with most things in fintech, the landscape of BNPL is evolving, quickly. New competitors are popping up every day, regulations are changing rapidly and consumers’ expectations are growing – in fact, 80% of consumers rank speed as a key buying factor. Join us for this panel discussion where we will discuss all things BNPL, including onboarding, the customer journey, changing regulations and more – and how to ensure you are prepared for the evolution.

On-Demand | How Digital & Alternative Data Can Solve the Issue of Synthetic ID Fraud

June 30th 2022, 6:00 pm

Synthetic identity fraud continues to develop into the fastest-growing type of financial crime in the US, with fraudsters gaining access to more sensitive information than ever before to create these manipulated IDs. How can you detect them faster? Through a multilayered defense that utilizes high-quality, real-time alternative data.

On-Demand | Knowing Your Place - How to Build the Foundation of a New Ecosystem

June 22nd 2022, 6:00 pm

The consumer banking world is changing - again. Like any significant breakthrough, this one crosses domains: payroll, lending, and payments. Bridging domains requires smart and agile partnering with new and existing players.

On-Demand | Securing Customer Trust by Understanding Fraudsters’ Motives

June 15th 2022, 5:00 pm

Being on the bleeding-edge of digital commerce creates massive opportunities for fintechs to change the way consumers transact. As fintechs pioneer new charters, it’s important to stay sharp in detecting highly motivated cybercriminals determined to profit off companies and their customers. Stopping attackers from compromising accounts, money laundering, and damaging customer trust requires a deeper understanding into the fraud ecosystem and its economic incentives. In this webinar, we’ll shed light into what fraudsters don’t want you to know and how to use that information to better protect customers.

On-Demand | The Mass Adoption of DeFi: How Will it Happen?

June 14th 2022, 1:00 pm

Decentralized finance has the potential to revolutionise financial services but is still in its infancy; it is nowhere near mainstream. How do we go from a fringe product for the crypto crowd to a useful tool for the masses? We know progress will not happen in a straight line, so what milestones should we be looking for as we find our way to mass adoption? Learn from these leaders in DeFi and banking as they unlock the mystery of this New New Thing.

On-Demand | Case Study: Reducing Errors and Risk in Financial Payments With AI Name Matching

June 9th 2022, 4:00 pm

KOHO is a fintech company that is building better financial solutions by democratizing the way people manage, spend and save their money. As KOHO continues to grow and supports more direct payroll deposits and transfer payments to cardholder accounts, it’s critical that it ensures the right customers receive their money. In this webinar, we’ll discuss KOHO’s journey with Rosette, explore KOHO’s initial challenges, what led them to select Rosette, and how the system has dramatically decreased errors and improved search performance.

On-Demand | Predicting the Future of Fintech with Research Insights

May 11th 2022, 6:00 am

From neobanking to the rapid consumer adoption of “Buy Now Pay Later” services, consumer financial behavior and the fintech industry continues to evolve at a rapid pace. Factor in rising inflation and geopolitical disruptions, and FinTech leaders can expect more shifts. Understanding evolving consumer sentiment while anticipating possible shifts in industry trends will be the key to evaluating market opportunities faster, building products customers love, and staying ahead of the competition.

On-Demand | How Banks are Transforming the Buy Now Pay Later Landscape

April 28th 2022, 3:30 pm

The buy now, pay later (BNPL) market is growing rapidly as consumers expect the flexibility to pay for purchases over time. Join EXL and Skeps for a thought-provoking discussion with innovative banks that are changing the game with BNPL solutions for both consumers and their merchant partners.

On-Demand | Identity as a Business Enabler

April 26th 2022, 12:00 pm

Current methods of customer authentication are simply too complex. Consumers abandon websites due to frustrating identity friction which leads to a loss in revenue. Passwordless authentication is a growing requirement to remain competitive in all industries. Learn about the available methods and the latest tools to eliminate passwords for all your customer-facing applications. End identity attrition and as a result increase your customer loyalty, conversion rates and profits. Enterprises that resist the change will struggle to catch up to the forward thinking organizations that have already embraced passwordless authentication early on in the game. Learn first-hand about the main challenges in the journey, how to overcome them and the best solutions to help you achieve passwordless customer authentication.

On-Demand | What’s it like to be a mindful SME lender?

April 20th 2022, 5:00 pm

ESG (Environmental, Social and Corporate Governance) has become an important topic for the financial industry. Accenture estimated that the sustainable lending market would surpass $200 billion by the end of 2021, with continued growth into 2022. With increasing regulatory pressure on banks and increasing consumer demand for sustainable finance products, how might the lending landscape change in the next 5 to 10 years?

On-Demand | India – the World’s ‘Fintech Lab’

April 14th 2022, 11:00 am

Fintech’s growth can be seen no matter the region or country, that is especially true in India. The fintech market in India is one of the world’s fastest growing, at $31bn it is by some estimates the third largest behind the U.S. and China. Technology that has been pioneered and scaled in India to create new business models and opportunities including mobile wallets, standardised UPI interfaces, open-sourced development (such as e-Aadhar cards), and products such as BNPL. This webinar will examine where the market is today, what areas of fintech are most exciting and what’s next.

On-Demand | Overcome External Data Deployment Challenges to Launch and Scale Innovative Financial Products

March 30th 2022, 6:00 pm

Join us to discuss the reasons this solution stands out among the alternatives. In this webinar, we will dive deep into understanding the credit excluded consumer and outline the potential of this market segment. In addition, we will explore the strengths and weaknesses of the current solutions available today and outlineThe financial services market is undergoing an intense period of production innovation with both fintechs and incumbents launching new financial products (e.g., “buy now, pay later”, cash advance, virtual cards, etc.). Each of these products depends on accurate, timely, and trustworthy external data for use cases including marketing, customer onboarding, underwriting, credit, fraud detection, and portfolio monitoring, among others.

On-Demand | How Consumer-Permissioned Banking Data Can Drive Universe Expansion for Lenders

March 29th 2022, 6:00 pm

Join us to discuss the reasons this solution stands out among the alternatives. In this webinar, we will dive deep into understanding the credit excluded consumer and outline the potential of this market segment. In addition, we will explore the strengths and weaknesses of the current solutions available today and outline how companies like yours are at the forefront of solving this issue through consumer-permission data.

On-Demand | Building Successful and Sustainable Data Governance in Financial Services

March 24th 2022, 4:00 pm

With the demand for better and more timely analytics, compliance around ever-increasing regulations, and optimized operations, data quality is almost synonymous with data governance. Fintech organizations are at the forefront of implementing data governance initiatives, but the overall maturity level of these programs is still low. This panel discussion will discuss some of the top priorities in developing successful and sustainable data governance programs.

On-Demand | Man vs Machine: Fraudologists’ Guide to Defeating Attacks

March 22nd 2022, 6:00 pm

Long gone are the days of the solo fraudster working from a laptop, handpicking victims. Nowadays, fraud is controlled by organized criminals with vast resources who invest heavily in the technology they use for their attacks. Why would hackers manually test out stolen credit cards one by one when they can set up a program to test thousands of them in minutes? Fraud teams need to understand their enemies and combine technology and a strong management strategy to defeat todays threats. In this webinar, we will analyze the latest tactics and technology used to combat different types of attacks, including emulators, credential stuffing, cloud phones, app cloners, proxies, hooks, jailbreaks, and more.

On-Demand | Engineering Data Security for Innovation & Hyper-Growth at Fintechs

March 10th 2022, 6:00 pm

Consumers trust fintechs with their most sensitive data including personally identifiable information (PII) such as name, date of birth, social security or national ID number, and their financial history including credit scores, bank or loan accounts, and payments. How can the fintech startups keep innovating and growing while controlling access to sensitive customer data to comply with the consumer privacy regulations such as GDPR and CCPA and honor customer preferences? Join the thought providing panel where we learn how hyper-growth fintech startups are designing data security solutions for controlling access to sensitive customer data without slowing down innovation and growth.

On-Demand | Unleashing Growth with Payroll & Income Connectivity APIs

March 2nd 2022, 7:00 pm

Capturing, maintaining, and growing consumer deposits is the key to turbo charging revenue growth for financial institutions and consumer fintechs. In this session, Lauren Crossett, Head of Commercial at Pinwheel, Wajiha Ahmed, Senior Product Manager at Varo, and TBD discuss how new income and payroll connectivity API solutions can enable use cases like automated direct deposit switching, lending, earned wage access and more Learn what these solutions entail, how leading innovators are utilizing them, and how to mitigate fraud.

On-Demand | Innovation in Identity Document Verification for Fintech Professionals: Expert Observations

March 1st 2022, 7:00 pm

Legacy identity document verification has relied solely on a binary check around document authentication and biometric facial matching, exposing fraud gaps and introducing cumbersome, manual processes. In contrast, next generation identity document verification employs automated, ML-powered decisioning and multi-dimensional predictive signals to create superior user experiences, deliver higher conversion rates, weed out fraudsters, and more. Join three of the industry’s preeminent experts to learn why the next generation of identity document verification will drive the next generation of best-in-class customer journeys, beginning at onboarding and throughout the user lifecycle.

On-Demand | How to Prepare for a New Generation of Financial Crimes

February 23rd 2022, 5:00 pm

What do a former NFL player, a Phoenix police officer, and a Houston man who bought a Lamborghini have in common? They’ve all been convicted for fraudulently trying to obtain funds through the COVID-19 Paycheck Protection Program. But fraudsters have yet to give up: When these funds dry up, they’ll look for other schemes. And fintech and finserv companies need to be prepared. Join this webinar to learn how PPP loans created a new generation of fraudsters, why the financial industry will see ramifications for the next decade, and what forward-thinking companies can do about it.

On-Demand | The Anatomy of an Account Takeover Attack

February 16th 2022, 7:00 pm

Account takeover attacks are the fuel that powers the wider financial fraud ecosystem. After compromising a financial account, attackers can steal and resell personal information, drain money from the account, make purchases, commit loan fraud, and a whole host of additional downstream attacks. It’s probably not surprising then that there have been 15 billion accounts compromised over the last year, which averages out at a staggering 475 ATO attacks per second. In this session, we will take a deep dive into the various steps of account takeover fraud. Key takeaways for the audience include an analysis of the economics that fuel attacks, the different routes to monetization, and how both sophisticated bots and humans are used in launching attacks. We will also share best practices for how to successfully identify and stop ATO attacks before they affect your business and your customers, as well as proprietary data from the Arkose Labs network.

On-Demand | Best Practices & Pitfalls for Using Open Source Components in Fintech

February 15th 2022, 6:00 pm

Financial technology companies are at the forefront of banking evolution, driving innovation and fighting to stay ahead of both the large bank behemoths and the next wave of fintech companies coming along behind them. In this session, Sila VP of Engineering, Peak6 Director of Open Source, and Snyk Field CTO and Field CISO, discuss best practices for secure development in highly regulated Fintech companies. Learn how to enable development teams to build securely as the software estate quickly expands.

On-Demand | The Future of Point-of-Sale: What’s in store for the quickly evolving POS market

February 9th 2022, 7:00 pm

The POS space is rapidly evolving and expanding scope of reach for both lenders and consumers. This panel will explore the opportunities, challenges and trends shaping the future of the POS market. The goal of the panel is to bring a diverse set of voices to the conversation, challenging the perceptions of the space and inviting healthy debate about what will come next.

On-Demand | NextGen Applications of AI in the Credit Lifecycle

January 20th 2022, 6:00 pm

As credit volumes recover from lows observed over the last 18 months, lenders face new challenges – from increasing demand in customer expectations, to heightened competition, market volatility and a fierce war on talent. Many lenders have incorporated the foundational elements of credit analytics and seen significant initial returns. Now, it’s time for them to differentiate themselves by unlocking the power of advanced technologies such as AI and ML to address emerging challenges. Doing so is imperative to drive product innovation, improve speed to market and stay ahead of competition.

On-Demand | Open Banking in the US: API Strategies for Mid-Size Financial Institutions

December 15th 2021, 7:00 pm

Compared to the UK, the state of Open Banking in the U.S. is nowhere. Mid-size financial institutions are between a rock and a hard place: their external integration needs are held hostage by the core oligopoly, yet many don’t have the internal resources or skill sets to develop their own APIs. There is a middle ground.

On-Demand | Small Businesses Need Capital: How Open Banking Can Open The Door

December 9th 2021, 7:00 pm

Digital innovation in banking is opening doors for businesses big and small. Access to capital remains a major pain point for small businesses. Fintechs and FIs need to find ways to quickly and accurately assess credit risk to keep pace with the growth in this rapidly expanding segment. This panel will discuss how a new approach led by open banking will transform the experience for lenders and small businesses going forward.

On-Demand | Why Real-Time Data May Be the Key to Unlocking Inclusion

November 23rd 2021, 7:00 pm

What is the potential of fintech in Guatemala and Central America? What fintech activity is already present in the region? What are the major opportunities and challenges that startups are facing? This webinar aims to answer this questions to give the audience a vision of the fintech landscape in Central America in general and specifically in Guatemala.

On-Demand | Why Real-Time Data May Be the Key to Unlocking Inclusion

November 18th 2021, 6:00 pm

Access to credit and housing is increasingly detached from those who need the most assistance—new entrants and reentrants. Approximately 63 million adults in the US are unbanked or underbanked with no on-ramps into the financial system. Can real-time data solve financial inclusion and affect equitable wealth building?

On-Demand | Leveraging Forward-Looking Income & Employment Data To Drive Growth

November 4th 2021, 6:00 pm

Traditional credit risk models possess contextual blind spots that impact future unemployment risk and the ability to repay a loan. By leveraging alternative employment and income data sources that aren’t currently captured in an applicant’s credit profile, lenders can profitably grow their portfolios by selectively expanding their top of funnel, increase their approval rate without adding credit risk and increase their funding rates and conversions with better targeted income and employment verification strategies.

On-Demand | Digital Identity: Planning for the Future

November 3rd 2021, 6:00 pm

The digital identity ecosystem is evolving across Europe. A myriad of accessible digital services makes transacting online convenient for individuals while creating opportunities for the public and private sectors. However, as the demand for online services continues to grow, so too does the risk of identity fraud and money laundering. To combat these risks, the establishment of a verified, trusted and reusable digital identity is critical. Inclusive and secure solutions have already been deployed across Europe to verify and leverage digital identities.

On-Demand | Who’s In Control: Human or Machine?

October 28th 2021, 6:00 pm

As finance becomes more digital and real-time, protecting their digital platforms is becoming increasingly challenging as attackers adapt their approach to combat the evolution of defenses in place on fintech and banking websites. These fraudsters attack endpoints like logins, account registration and password recovery. To make these attacks cost effective and efficient, attackers leverage the power of automation and build botnets capable of executing brute force attacks at scale.

On-Demand | Why Fintech is Changing LatAm’s Inclusion Dynamic

October 27th 2021, 6:00 pm

This year’s State of LatAm Fintech Report introduces the concept of the banking sector’s so-called ‘New Tangibles’ – the assets and qualities that create value, brand differentiation and trust. The traditional banking ‘playbook’ of physical assets, branch networks, imposing facades, and reputation, established relationships and shared interests, may count for little in a world where a mobile phone is the principle ‘real estate’, and word-of-mouth – often via social media – becomes the most powerful form of validation.

On-Demand | Account to Account Transfers: What Consumers Want and How to Make it Happen

October 19th 2021, 4:00 pm

As faster payments become ubiquitous across industries, consumers expect the same real-time speed when transferring money between accounts that they own. Whether they want to quickly transfer funds into their brokerage account to make a trade, or pull money from their savings to open a new account, consumers want to move their money in real-time. Hear from industry experts on what is most important to consumers, and how to create a solution that meets and exceeds those needs.

On-demand | Leveraging Real Time Data with AI to improve the Customer Experience and mitigate Credit Risk

October 14th 2021, 7:00 pm

The ability to leverage real-time data is critical to predicting customer behavior and managing credit risk. In this webinar you will learn how innovations in AI are changing how credit risk is being managed across the customer life cycle and how some of the world’s largest financial institutions are implementing effective AI based credit risk management solution quickly and efficiently, saving money and retaining customers.

On-demand | Achieving a True Digital Mortgage Life Cycle – From Origination to Payments

October 13th 2021, 6:00 pm

As mortgage lenders and Fintechs assess the gains and losses of the past 18 months, foremost on their minds is where to go from here? The new reality is that mortgage lenders, fintechs and tech providers need to work together to reshape mortgage lending into a modern digital ecosystem. From origination to payments. This will help accelerate digital transformation and innovation, as well as increase efficacy of KYC usability, compliance, and trend initiatives.

On-Demand | New Ways to Leverage Alternative Data in Lending

October 12th 2021, 6:00 pm

Behind the boom of online lending lies the utilization of alternative data and social media. Whether it's serving underbanked customers with little or no official records available, assessing credit risk, access to faster or more reliable employment data, or establishing communication channels all the way up to settling payments, social media data has proven to be a reliable resource in the online banking revolution.

On-Demand | The Gains from Going Digital: Why a Digital Spinoff is a Winning Strategy

October 5th 2021, 1:00 pm

Advancements in digital technology have led to fast, mobile-first financial products for a wave of new entrants. While this has many benefits for customers, it’s a reminder to established banks and lenders that they must find innovative ways to keep up. By launching a cloud-native spin-off, incumbents can leverage their existing resources to target niche customer segments and faster time-to-market for new products.

On-Demand | Laying the Foundations for a Successful BNPL Offering

September 30th 2021, 2:00 pm

Buy Now Pay Later (BNPL) is predicted to top $1 trillion in annual gross merchandise volume by 2025, with 60% of consumers intending to use BNPL services within the next 6-12 months. To launch a successful BNPL solution and capture market share, you need the right partnerships. Together, banks, merchants and technology are a BNPL force to be reckoned with. Join our live webinar with industry leaders on September 30th at 10:00 AM ET to discover why.

On-Demand | The Ins and Outs of Data Transformation

September 28th 2021, 6:00 pm

Lenders' big opportunity right now is to maximize the use of data through enrichment and insights. More data is not always value add if you don’t understand how to make that data actionable. This webinar will bring together leading small business lenders to examine the changing data landscape as we enter into the full digital age. The panelists will focus on how they were able to grow stronger businesses and serve their customers better.

On-Demand | Real-Time Income and Employment Data - From Optional to Mandatory for Lenders in 2021

September 23rd 2021, 6:00 pm

With the on-demand nature of the modern era and dramatic growth in sectors such as the gig economy, point-in-time, static data for underwriting doesn't cut it anymore for lenders. The best lenders supplement credit decisions with alternative data that gives a holistic overview of an application, also allowing them to increase their bottom line by increasing the total addressable marketing. In this talk, we will hear from both lenders and leaders in the space about how comprehensive, real-time employment information is critical to make fair and accurate underwriting that keeps up with the changing nature of the workforce.

On-Demand | Fraudonomics. Why it Makes Sense to Look Beyond Synthetic Fraud

September 16th 2021, 6:00 pm

We’ve all heard a lot lately about synthetic identities, but have you ever stopped to think if they are really the worst threat out there? We think that third-party fraud should be your real focus and we will discuss why here. You probably know what third-party fraud is, but have you ever wondered why it’s so difficult to detect it? What clear steps can you take to stop it?

On-Demand |Reimagined Banking Platform with Enhanced Digital Workflow Capabilities

September 15th 2021, 6:00 pm

The last year drove huge increases in digital banking with consumer interactions spanning across multiple digital touchpoints. Be it for a lending, new account opening or other financial transaction, the demand for e-signatures has intensified and digital behaviors are here to stay. By equipping a digital banking platform with e-signature technology, FIs not only help create a seamless and white labelled experience for their customers, but they also create end-to-end digital workflows.

On-Demand | Sustainable Finance: The challenges and the Need for Clear Standards

September 14th 2021, 2:00 pm

Finance refers to any form of financial service integrating Environmental, Social and Governance (ESG) criteria into the business or investment decisions for the lasting benefit of both clients and society at large. This means that it is crucial that banks and financial institutions make a risk analysis taking into consideration not only the economic data of the activity, but also the impacts on the environment and on society. Large companies and all listed companies, including SMEs, will have to report a set of information by 2024 and 2026 respectively. But what about the remaining SMEs that are the large majority of the European companies? How can they supply the ESG information that financial system needs already by 2022?

On-Demand | Bridging the Gap Between Lending and the Cloud

August 26th 2021, 6:00 pm

Transformation to the cloud is inevitable for financial institutions. According to a recent report, 91 percent are actively using cloud services today or plan to use them in the next six to nine months—double the number four years ago. But how can lending departments drive their business forward as they face technology challenges associated with infrastructure, applications, processes, data, and customer engagement? Join us as we bridge the past to the future by transforming our on-premise lending applications to cloud technology.

On-Demand | Unlock Business Value from Unstructured Data

August 24th 2021, 3:00 pm

Join our speakers in this webinar to understand how documents are handled currently and the ways in which technology, driven by AI, can bring about a transformation in the way we currently handle data trapped in documents.

On-Demand| Live Podcast: Building a Best-in-Class ID Verification Product

August 23rd 2021, 6:00 pm

In just a couple years Berbix managed to thrust identity verification into a new era. They provided a consistently fast, reliable and optimized user experience on behalf of their customers. They've built an instant solution with a fraud-focused lens that enables clients to catch more fraud than anyone else. The COVID-19 pandemic has accelerated that growth given the increasing need for touchless identity verification in the digital era.

On-Demand | The User-Friendly Art of Fighting Fintech Fraud

August 18th 2021, 6:00 pm

Fintech platforms attract customers due to their digital ease of use and seamless experience. But it’s that same experience that attracts fraudsters seeking to profit from compromising digital accounts, abusing sign-up promotions, and accessing customer funds. Fintechs must be able to offer a login and registration experience that provides no undue friction to customers – while also keeping out harmful fraudsters. This is a fine line to toe, as marrying a data-driven approach with the nuanced art of undermining your opponent requires nuance and sophistication.

On-Demand | Trust is a Must for Fintechs

July 29th 2021, 6:00 pm

How a misunderstood corporate value makes all the difference. Fintech stakeholders must grapple with a response: How can the industry reassure wary consumers, vigilant regulators, and discerning enterprise customers? Further, fintechs that operate in legacy financial institutions’ shadows must navigate these concerns while fending off well-established incumbents. The way past both issues is by generating trust.

On-Demand - How a #Writeitdown Culture Bridges the Gap between Technical and Non-technical Roles

July 28th 2021, 6:00 pm

Expensify is a company of generalists with loosely organized teams. To support this, they have an internal value called #writeitdown that encourages everyone to create scalable and accessible knowledge trails for others - technical and non-technical. Join Lauren Reid and Stephanie Elliott from Expensify and Tanya Helin from Stack Overflow as they discuss the benefits of this type of culture and how Stack Overflow for Teams enables it.

On-Demand | BNPL Services aka What Are The Potential Fraud Risks

July 15th 2021, 2:00 pm

ON-DEMAND | The Journey to Credit Personalization

July 14th 2021, 5:00 pm

ON-DEMAND | Seeing the Invisible Primes—Everybody Wins

June 28th 2021, 5:00 pm

When you eliminate the failings of human loans officers (or dramatically augment their capabilities), then deserving people get the money that they deserve. Lenders will also boost their ROA on a risk-adjusted basis, and lenders will reach their goals for post-COVID growth. Join Trust Science and the CEOs of two of its customers who will teach the 5 deadly pitfalls to avoid when you're harnessing technology to buy deeper & faster.

ON-DEMAND | Grow Your Business By Streamlining Security and Compliance

June 17th 2021, 5:00 pm

Security and compliance do not have to be business inhibitors, in fact they are key drivers to building a sustainable product. If we’ve learned anything the past year is that digital growth is the path forward for all financial services firms.

ON-DEMAND | Bank-Fintech Partnerships: Solving More than Pandemic-Driven Problems

June 14th 2021, 6:00 pm

This webinar will examine the changing partnership model and some of the key lessons learned from the last year. Unless banks and their technology partners work better together, neither can fully succeed.

ON-DEMAND | Open Banking Pushes a New Paradigm for SME Lenders

June 10th 2021, 1:00 pm

As open banking rolls out across Europe, new loan products and related offerings will be available to borrowers not only within the confines of the lender’s geographical region but across the EU. Lenders will be able to efficiently access new markets in other countries and regions thanks to AIS and payment initiation services (PIS).

ON-DEMAND | Landing a Successful Bank-FinTech Partnership in the US

May 13th 2021, 5:00 pm

Fintechs enable financial institutions to better cope with marketplace changes driven by rapidly changing consumer preferences, the digital revolution, and behavioral shifts brought on by remote work and the pandemic era. This webinar discusses promising areas in bank-fintech collaboration, how to get the attention of US banking institutions, key preparation insights, and elements of a successful partnership.

ON-DEMAND | How to Build a Modern Approach to KYC

April 22nd 2021, 5:00 pm

Sponsored by Berbix • Join Garry Tan, Managing Partner at Initialized Capital, Steve Kirkham, Co-founder of Berbix, and Alec Randall, Principal at Episteme, to learn how organizations are reducing fraud in an automated way to weed out bad actors at every step of the customer journey, leading to higher customer conversion and satisfaction.

ON-DEMAND | What’s Next in Lending? Visa & REPAY Share Insights on Latest Trends

April 14th 2021, 6:30 pm

2020 was a game-changing year for all of us. It is more important than ever to prepare for what the future holds for the lending industry. You and your business need to be ready for next generation payment processing: push and pull payments, tokenization, the RTP network, and alternative payment networks.

ON-DEMAND | Live Podcast: AI-Driven Credit Underwriting

April 7th 2021, 3:00 pm

AI-driven credit underwriting has gone from a curiosity to a must-have in the last five years. Lenders of all sizes aspire to use AI-powered credit decisions to approve more borrowers. Why? Because It is simply better. Lenders get better decisions instantly, can approve more borrowers with confidence and can price loans more accurately.

ON-DEMAND | Real Identity for the Digital World

March 30th 2021, 6:00 pm

In this webinar we will consider the pandemic’s disruption on consumers and small businesses: what shifts did you see during the pandemic and will there be shifts back as we hopefully near the end?

ON-DEMAND | Revving up Reentry: Data and Tools for a Better Customer Experience and Long-Term Growth

March 24th 2021, 5:00 pm

There’s no doubt more risk and uncertainty lie in the year ahead. But between the new federal stimulus, skyrocketing consumer credit scores and demand for credit on the rise, there’s ample chance for fintechs to capitalize on new opportunities as they reenter the market.

ON-DEMAND | Reduce Financial Risk with the Right Alternative Data

March 23rd 2021, 5:00 pm

Risk officers and analysts across financial services companies and banks are realizing that risk modeling in 2021 requires better data. Even the most sophisticated machine learning models are insufficient without the most relevant risk signals, pulled from thousands of external data sources.

ON-DEMAND | Risk Strategy Considerations for a Post-COVID-19 Environment

March 2nd 2021, 7:00 pm

The COVID-19 pandemic has had a long-lasting — possibly permanent — impact on the consumer credit industry. Continued uncertainty makes it difficult for lenders to prepare for what’s coming next. Whether things trend downward, stagnate or recover, lenders must remain agile to better manage credit risk while continuing to position for growth.

ON-DEMAND | A Roadmap for the Future: Using AI & New Age Analytics to Drive Fintech Growth

February 18th 2021, 7:00 pm

In this webinar, experts from Epsilon and LendIt will lay out a roadmap for marketing success through analytics and AI-driven decisions in the modern age—complete with the essential building blocks for your roadmap and real use cases from clients.

ON-DEMAND | How do You Lend Efficiently in an Economic Crisis?

February 11th 2021, 2:00 pm

In this webinar our experts will focus on mitigating portfolio risk while maximising new lending opportunities. We will look at the current landscape, and share forward looking insight into future risk, and resilience too.

ON-DEMAND | Building Resilient and Scalable Compliance Operations

January 28th 2021, 3:00 pm

The financial institutes are recognizing the importance of improving Know-your-customer (KYC) and compliance processes as they focus on reducing their operational cost towards the labor-intensive, unnecessary repeated and manual work involved in this area. This, combined with effect of the pressure from the regulators to enhance their KYC refresh efforts, there is a need for a stronger, resilient and scalable compliance network.

ON-DEMAND | STIR/SHAKEN is Shaking Up the Contact Industry

January 21st 2021, 7:00 pm

With the FCC’s June 30, 2021 deadline quickly approaching, STIR/SHAKEN and call blocking are top of mind for many contact center and customer experience leaders. In addition, increased consumer distrust in phone calls is making it more difficult than ever for businesses to contact their customers. Join us for this webinar as legal and operations experts take an in-depth look at the impact of this new rule.

ON-DEMAND | Fraud & Fintechs: Protecting the Wave of Digital Debutants

January 19th 2021, 7:00 pm

There has been an unprecedented influx of new online consumers and businesses launching new digital products with urgency. At a time when digital transformation is running at a sprint, what should fintechs and lenders be doing to avoid stumbling over the all-important hurdle of online security? We will discuss how strategies must change depending on the threat, and how to ensure enterprise-level security that makes fraudsters’ attacks far too difficult to execute.

ON-DEMAND | What is the Future of Collateral Valuation in Digital Lending?

December 17th 2020, 7:00 pm

In this session, an expert panel will discuss the future of collateral valuation in digital lending, what collateral valuation will look like in five years and the most recent exciting developments, the future of appraisal inspections and the role of non-appraisers, and more.

ON-DEMAND | Defining Your Fintech’s Customer Experience from Day 1

December 16th 2020, 7:00 pm

Brian Kale, Head of Customer Success at Bank Novo, will share the story of what they did from day 1 to manage their rapidly expanding customer base, and he will be joined by Kristen Durham, VP of Startups at Zendesk, to share what she's seen at countless other fintech startups as well as findings from Zendesk's 2020 Startups CX Benchmark report.

ON-DEMAND | The Fintech Agenda for Inclusive Finance

December 10th 2020, 7:00 pm

The social imperative in finance is clear: Consumers want to do with business with brands committed to fairness and inclusion. Talent and capital want to affiliate with companies that set high standards for diversity and belonging. What's being done to meet these social and business goals and reverse generations of bias and discrimination in financial services?

ON-DEMAND | AI & Biometrics: Unlocking the Power of Digital Transformation

December 10th 2020, 2:00 pm

A seismic shift is expected to Financial Institutions Know Your Customer processes over the next two years, with digital identity verification technology providing the most significant change. For decades, the only real way to verify someone’s identity online was to compare self-reported information, usually captured on an online form, to a third-party database or credit bureau.

ON-DEMAND | Priorities of the New Congress and Impact on Fintech

December 7th 2020, 9:30 pm

Hear from Congressman Lynch, Chairman of the Financial Technology Committee and Congressman Foster, Chairman of the Artificial Intelligence Committee as they talk about their goals for Fintech in the new Congress.

ON-DEMAND | How to rapidly deliver hyper-personalized loans at scale

November 19th 2020, 7:00 pm

The speed in which you reach new customers, deliver personalized offers and can scale will determine if you are a leader or be left behind. Traditional institutions have been stuck in the slow lane, trying to compete with new agile competitors that are siphoning off customers with compelling digital offers. Regardless if you’re an existing bank or credit union looking to accelerate your digital capabilities, a neo bank looking to stand up a completely cloud-based bank or a Fintech looking to serve the financial needs of a market niche, the technology enablers remain the same.

ON-DEMAND | Ask The Experts: How to Streamline Digital Onboarding and Fight Online Fraud

November 18th 2020, 7:00 pm

Join us for a live panel discussion around the current state of identity verification as more financial organizations and businesses move to digital. From this discussion, you’ll learn: how online abandonment impacts your conversion rates, 5 tips for streamlining onboarding and understanding the pitfalls of traditional KYC and Identity Verification

ON-DEMAND | Accelerating the Debt Securities Offering in Today’s Markets

November 5th 2020, 7:00 pm

Deals are moving faster and becoming more complex, yet too much of the process is still organized in an inefficient way. This webinar will look at streamlining the painstaking deal process in debt capital markets.The panel will discuss how deal teams are innovating to operationalize all phases of the deal lifecycle. The smart money is moving to collaborative deal marketing platforms to close deals faster while reducing risk, increasing efficiency and gaining actionable insights into deal activity.

ON-DEMAND | Lending 3.0 - The Power of Real-Time Data to Transform the Lending Industry

November 5th 2020, 3:00 pm

In these economically fraught times, lenders need more tools than ever to manage risk and create loan products that better suit small-to-medium enterprise (SME) borrowers’ needs. Thankfully, digital technology is now starting to deliver those tools through the next generation of financial technology. Lending 3.0 intelligently bridges the gap between lending and payments to help realise previously inconceivable lending propositions.

ON-DEMAND | Out of the Box: Consumer Lending Strategies for Managing Against Market Disruptions

October 29th 2020, 5:00 pm

Efforts to contain the spread of COVID-19 this past spring effectively stopped the U.S. economy. With lockdowns now eased and businesses attempting to get back to normalcy, lending institutions face a new and unfamiliar environment. During this fireside chat, with leading industry innovators, we will discuss consumer lending strategies that are helping them successfully navigate these turbulent times and support their employees, customers and communities through the recovery and beyond.

ON-DEMAND | The Covid Effect: Typical credit-risk data became obsolete overnight. How can open banking fix it?

October 28th 2020, 6:00 pm

The panel will discuss how the current economic crisis has exposed the flaws in today’s credit decisioning processes and how a new approach led by open banking will transform the experience going forward.

ON-DEMAND | Trends, Insights & Conversion Rates

October 22nd 2020, 6:00 pm

The risk landscape for unsecured loans has radically changed within the last year. As lenders work to find solutions to help identify well-qualified borrowers, they also face unprecedented consumer demands for technology-driven capabilities and convenience. Learn why some lenders are leveraging digital income and employment verifications to extend credit to more consumers and to help close more deals.

ON-DEMAND | Optimizing the Direct Mail Channel by Leveraging Marketing Cloud Technologies

October 21st 2020, 6:00 pm

In this session, we'll review how you can bring the online and offline channels into a single journey for your customers. By leveraging marketing cloud technology, Cloud Direct, highly personalized direct mail touchpoints can be added into your customer's journey for increased ROI.

ON-DEMAND | Consumer Lending & Financing in the Age of COVID-19 | Challenges & Opportunities

October 15th 2020, 6:00 pm

Now that we’re months into living with COVID-19, the need for FIs and other businesses to reexamine back-end operations is clearer than ever. With economic instability and uncertainty, many lenders have scaled back on lending and focused on managing their existing portfolio while data scientists work diligently to recalibrate models behind the scenes.

ON-DEMAND | Building a Digital Experience Based on the Customer and Not the Technology

September 24th 2020, 6:00 pm

The promise of fintech has always included talk of how much technology can help transform the way we interact with financial services. Technology has its limits, building the right digital experience starts with a better understanding of what the customer needs and finding a better way to interact with each other.

ON-DEMAND | The Future of Lending Across EMEA

September 17th 2020, 1:00 pm

Lenders across EMEA have typically approached credit with trepidation for a myriad of reasons: political conflict, economic uncertainties, changing regulations. And now with the ongoing impact of COVID-19, the lending industry is more complicated than ever for both lenders and borrowers.

ON-DEMAND | The Carrot & The Stick of Collections Marketing

September 16th 2020, 6:00 pm

The COVID-19 Pandemic has triggered an imminent credit crisis and the worse is yet to come. Loan loss provisions have skyrocketed, delinquencies and charge-offs will begin to mount. This panel will discuss how FI’s are in a unique position to be heroes as consumers and small businesses try to navigate these challenging times.

ON-DEMAND | Navigating the Pandemic by Transforming Collections

September 15th 2020, 6:00 pm

The pandemic has changed almost all aspects of banking and lending, with collections being more important than ever before. Industry experts will talk about best practices and future trends related to collections. What are best practices being applied today, related to outreach, modeling, and offers.

ON-DEMAND | The Digital Pivot: Contact Strategies to Drive Consumer Engagement

September 10th 2020, 7:00 pm

The digital revolution is here. This new era of customer engagement demands lenders to sharpen their focus on the customer experience. Federally funded stimulus initiatives have buoyed the consumer credit market through the pandemic. But for how long? Originations are down and delinquency statistics combined with accommodations make forecasting difficult. Now more than ever, there is a clear need for scalable strategies to drive consumer engagement.

ON DEMAND | How to Build Resiliency Against Credit Losses - Intelligent strategies for Debt Collection in the New Normal

August 27th 2020, 3:00 pm

With the ongoing crisis affecting delinquency rates, banks and financial institutions cannot rely on conventional methods to improve collections without affecting customer experience. Can banks make existing debt collection processes more intelligent with AI? This webinar will discuss how collections teams can be empowered with AI enabled risk segmentation, early prediction of delinquent accounts; and suggested treatment plans based on risk segment, which helps them improve efficiency and customer experience.

ON DEMAND | Every Company is a Fintech Company

August 26th 2020, 7:00 pm

There has never been a more important time than now to build financial products that are fair and have the customers interests in mind. Fintech has come a long way in the last decade and it is now delivering on its promise.This panel will examine opportunities for companies and lenders to create new products that utilize financial data to help underbanked people in the U.S.

ON DEMAND | Banking: Recovery, Re-Boot, Resilience: Roadmap Back to Growth

August 25th 2020, 6:00 pm

Banks, Lenders and FinTechs have spent the last months responding to the crisis. From office closures, the CARES Act and resulting economic impact, it feels like we have been in a constant state of reaction to market events. When will be the shift from reaction to proactively accepting this new normal? What does the path back to growth look like?

ON DEMAND | Creating Trust From a Distance: satisfying experience, risk and compliance

August 20th 2020, 3:00 pm

Expectations of financial services have never been higher. Customers expect frictionless and secure access, while demanding evermore streamlined registration processes. This webinar explores: How do you balance frictionless registration, secure identity management, and regulatory compliance?

ON DEMAND | How Covid is Reshaping Fintech Venture Investing in LatAm

August 18th 2020, 4:00 pm

In the last 6 years, LatAm fintech investment has grown from less than $50mn to more than $2.1bn. Some of the world’s hottest fintech companies call LatAm home and investors globally were anxious to get in while the market was hot. Then Covid happened. This webinar will look at how venture investors view the region’s fintech market today.

ON DEMAND | Building a Resilient Lending Program for a World of Constant Change during COVID-19

August 11th 2020, 6:00 pm

COVID-19 has changed the landscape for personal and business lending. Rapidly changing conditions for consumers and companies, coupled with factors like high unemployment, make legacy risk and lending models obsolete. In this panel discussion, leading financial services companies and technology providers discuss the trends in lending techniques in the era of COVID-19 and beyond.

ON DEMAND | Improving and Securing Lending Processes for the Long Haul

July 28th 2020, 6:00 pm

COVID was a shock to the financial system as much as it has been a shock to society the last few months. Lenders of all stripes were forced to look at their systems and figure out how to overhaul any manual processes overnight. This session will examine some of the lessons learned and how to apply them to the new reality going forward. Manual has had its day, digital will be the way forward and ensuring these changes are efficient and safe is how lenders keep these customers for life.

ON DEMAND | Banking: How to Alleviate Financial Stress for Businesses & Families

July 22nd 2020, 6:00 pm

The economic downturn has caused financial hardship to businesses and individuals everywhere triggering impacts to cashflow and credit delinquencies. As a result, banks will have to immediately shift focus to remediation strategies in order to help customers who are in financial distress and act as a bridge towards financial recovery. Learn how to leverage insights and analytics to proactively educate customers, determine restructuring strategies and provide the support they need to reintegrate.

ON DEMAND | Delivering the Next-Gen Banking & Fintech Experience Customers Demand

July 14th 2020, 6:00 pm

Changing customer expectations and demands have forever changed many industries, financial services and banking among them. The heart of providing an exceptional customer experience begins with analyzing each and every customer interaction so you can instantly discover warning signs of dissatisfied customers. Join this webinar featuring Calabrio, Idaho Central Credit Union, and LendingClub.

ON DEMAND | Why Financial Institutions Should Care About DeFi

July 9th 2020, 3:00 pm

Decentralized Finance (DeFi) on public blockchains is one of the most interesting and quickly growing technological innovations to happen in financial services. The rapid growth of the blockchain ecosystem, specifically in regards to DeFi, has resulted in the influx of capital, entrepreneurs, and users to the ecosystem. This webinar will take a look into how the market is maturing and what the challenges look like.

ON DEMAND | Digital Banking: Moving into the Self Service World and How to Get Ready For It

July 7th 2020, 2:00 pm

With the onset of the current crisis traditional and digital banks find themselves working overtime to handle the influx of digital activity. Will this trend stick? Fintechs believe it is only a matter of time before customers came online with digital banking being more convenient and cheaper. Changing behavior is not easy as we’ve seen with past crises. This panel will discuss how customer behavior has changed since the pandemic started and if the short term trend will last.

ON DEMAND | How UK Fintech SME Lenders Are Meeting the Challenge of this Crisis

July 2nd 2020, 2:00 pm

CBILS-accredited fintech lenders tell the story of the good, the bad and the ugly of the government programs. Should fintech lenders have access to the cheap funding that banks enjoy? What needs to happen to accelerate the funding to small businesses? How have the lenders adapted their systems to process the loans efficiently? What are the data and verification considerations?

ON DEMAND | How to Accelerate Mortgage Relief and Refinance Volume for Borrowers

June 30th 2020, 6:00 pm

Lenders today are under a massive amount of stress as many borrowers feel increased fluctuation in their financial health. In this webinar, hear from industry leaders at Salesforce and Truist on how they are managing demand volumes, relief requests and production operations in our new normal. Learn how lenders are leveraging technology to solve for the challenges of today.

ON DEMAND | Innovative Loan Offerings and the Tech That Drives Them

June 29th 2020, 5:00 pm

Innovative fintech lenders and traditional institutions are growing their lending portfolios by offering specialty consumer and small business loan programs that address specific customer needs. Learn how lenders are utilizing a cloud based core banking system and services as a fully integrated lending platform or to extend their existing systems to quickly launch niche lending programs.

ON DEMAND | Empowering Agents and Optimizing Performance in Today's Work from Home Environment

May 27th 2020, 6:00 pm

This webinar discusses how to help agents achieve their goals while working from home and provides a deeper dive into several contact center optimization techniques.

ON DEMAND | The Changing Shape of Risk & Lenders' Ability to Assess It

May 21st 2020, 5:00 pm

Lenders today are grappling with the unknown as the global economy experiences the deepest dive in close to a century – which has caused rapid changes in consumer creditworthiness, and expanded gaps in traditional credit data. The changing shape of the credit landscape makes maintaining the health and profitability of lenders’ portfolios, while growing business safely even more critical.

ON DEMAND | How Banks and Credit Unions Can Rapidly Launch New Loan Offerings That Address Specific Customer Needs

May 20th 2020, 6:00 pm

Join OakStar Bank, Salesforce and Persistent Systems for a roundtable discussion how institutions can deploy a platform that allows organizations to quickly launch new loan offerings that address specific customer needs.

ON DEMAND | How Increased Engagement Will Impact Fintechs and Digital Banks

April 28th 2020, 6:00 pm

With the onset of the current crisis fintechs, especially digital banks, will have the light shone on them for the first time during bad economic times. Customers are unable to go to bank branches and will be looking for the best, most cost effective tools to help them get to the other side.

ON DEMAND | How Consumer Lenders Are Responding to the Crisis

April 17th 2020, 5:00 pm

Learn how the consumer lending environment has changed in the last few weeks and how companies are adjusting to the new reality. How are lenders adjusting underwriting and marketing? What are they doing to help their existing borrowers? How will this economic disruption affect the industry going forward?

ON DEMAND | COVID-19 Planning for Fintech

April 9th 2020, 5:00 pm

As the effects of COVID-19 become more widespread and impactful, many fintech leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for the fintech sector where compliance concerns and customer experience remain key.

ON DEMAND | The Federal Stimulus Package and What It Means for Fintech

April 3rd 2020, 5:00 pm

The largest stimulus package in US history is now a reality. This is going to have a huge impact on fintech companies. For small business lenders this is an exciting opportunity to be a real part of the solution. But across all of fintech every company will be impacted. Hear from our panel of experts to understand how this unprecedented move by the federal government will affect your business.