UK Customers Trust Banks but Done Engage with Them

According to a new study by Accenture 40 percent of consumers in the UK trusted banks, up from 29 percent in 2015; customer satisfaction was also up to 70 percent, a jump of 5 percent since 2015; consumers who visit a branch once a month fell to 32 percent in 2017 from 52 percent in 2015; consumers who use mobile banking regular remained at 34 percent, pointing to a concerning trend for banks; trust and satisfaction numbers are up, but engagement numbers are down significantly as banks compete with other digital entrants; adding more features like PFM tools and financial advice can help banks to better engage consumers who are doing more of their banking online. Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.