UK Based Digital Banks Reach Important Time

Surveys by finance site Smart Money People and RFI Group both point to an important time for UK based digital banks; Starling Bank and Monzo were the top two banks in customer satisfaction according to Smart Money People; RFI Group found UK customers willing to use a digital only bank dropped from 78 percent to 54 percent in the past year; while the digital only banks please customers more they are beginning to run up against incumbent competition for a similar experience; digital only banks need to begin thinking about building long term businesses as the old guard catches up. Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.