ING’s Vision for Voice Automated AI

Open banking is facilitating innovation across the banking sector and ING has plans to use it for voice automated artificial intelligence services; the bank’s vision includes voice automated banking services through devices such as Amazon Alexa and Google Home, where digital assistants can pay bills and provide personalized advice through voice prompts; the bank is seeking to utilize new concepts being developed in Europe and has invested EUR800 million ($945 million) in a digital transformation. Source