Capital One’s Tries to Bring Unique Approach to Innovation

Capital One is looking to ensure innovation at the bank is beyond add ons that might solve a particular problem; the bank is looking to take a fuller look at innovation and not just trying to be first to market with a new product; Capital One has rolled out a chatbot, an Alexa skill and more as they look to try and make banking part of their customers everyday experience; Sanjiv Yajnik, president of financial services at Capital One, tells TearSheet “The real power is shifting the way in which you think about the product. Customers today are demanding products and services that are seamlessly integrated into their lives.” Source.

  • Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.